Returns & Refunds Policy

★★★ IMPORTANT ★★★

!!! NO REFUNDS, NO RETURNS, NO EXCHANGES ON CUSTOM ORDERS !!!

Returns & Refunds Policy

1. Custom items are final sale

All custom items are final sale. As is the nature of all things custom, there are absolutely no refunds, no returns and no exchanges.

When you place a custom order, fabric is purchased specifically for you and tailors are hired to make your garment. Once tailors are hired and your fabric is cut, no refund will be issued for any reason.

2. Fit, revisions and alterations

Revisions and alterations are handled when your garment arrives. You will try it on to confirm it is to your liking, and any adjustments are handled at that time.

3. Alteration allotment

• Each custom suit includes a $200 alteration allotment.
• Each custom shirt includes a $45 alteration allotment.

The same rules apply to suits and shirts: the allotment is applied toward alterations to get your fit right. It does not change the no refund, no return and no exchange policy.

Clients outside Anchorage: Caleb & Co will coordinate with a local tailor near you and agree on the work needed. Caleb & Co covers the first $200 for a suit or the first $45 for a shirt. Any cost above the allotment is collected from you, and Caleb & Co pays the tailor directly.

4. If we make a mistake

If Caleb & Co is negligent and your garment does not match your order (for example, a black suit arrives brown), Caleb & Co will remake the garment to match your order details exactly, at no cost to you. Even in this case, there is no return, refund or exchange for any reason.

5. Ready-to-wear items

Only ready-to-wear items are eligible for return. A ready-to-wear item may be returned if it is in new, resellable condition. Tags are not required. To start a return, please contact us promptly after you receive your item.

6. Questions

Contact us at calebcocustoms@gmail.com or +1 (907) 350-5614, Monday – Friday, 10 AM – 6 PM.

See also our Shipping Policy and Terms of Sale.